Service & Repair
All services are backed by a minimum 90 day warranty which includes all labor and travel charges. Warranty is based on similarity of reported issue, possible failed part or failure to reliably repair original issue. Parts are warrantied a minimum of 90 days, up to 180 days from the time of service unless specified. Parts are only warrantied if PCT Services is the origin of the parts obtained. ie if customer requests we use their parts, or if they obtain the parts from another source, and hire us to install them, no warranty for parts or services is provided as we cannot back parts or the reliability if obtained from another source. This includes, but is not limited to, drum rebuilds, fuser rebuilds, motor drives, etc. Warranty may also be voided if any covered part or service is acted upon by another service company, the customer or 'acts of God', a.k.a., water damage, power failures/spikes or structure failures, etc. Any service requested by customer that is advised as risky or questionable for a complete fix is also not warranted. PCT recommends whole board replacement for machines. If customer chooses to attempt to repair a circuit board (such as component replacement, connectors, soldering, wiring, traces, etc.) PCT may attempt with the understanding that this may or may not be successful and anytime a circuit board is handled, manipulated or soldered on, inherant risks are present to the integrity of that circuit board. No warranty or guarantee is explicit or implied. It falls under 'at the customers risk'. We recommend following the manufacturers recommendation of a new replacement part.
PO Box 2694
Post Falls, ID 83877
One quick email and help is on the way!
Spokane - CDA- Hayden areas
Lasers - MFPs - Copiers - Fax Machines - Inkjets - Line Printers - Dot Matrix - Color - Monochrome
HP - Canon - Brother - Lexmark - Okidata - Printronix - Genicom - Tally - ADP - Kyocera - Xerox - Epson - Toshiba